Aug 10, 2010

Trust Betrayed

About a couple of years ago and when I was sufficiently 'house-trained' about the intricacies of Technical Support, I got this joke about Helpdesk Rules. Several of the jokes were utterly funny.

Most of what was mentioned there was what many of us would have thought of atleast once during their careers but of course would never have the gall to think aloud, let alone act on.

However, all that changed when I read the newspapers 2 days ago. The headline read: 'Tech Support steals woman's naked pictures off her computer'.
I was appalled! What shocked me more is that this happened 3 years ago.

However, that was 2 days ago and I don't see any reaction around. Am I missing something here?
What defeats my understanding is how we, as a society, can create such a ruckus when fuel prices go up or when some no good politician twitters but stay mum when it comes to something that will tarnish our already miserable reputation in Outsourcing.
India is a nation of great misnomers!
We will go to war of principles and morals against poor neighbors burning our National flag, but when it comes to safeguarding the reputation, jobs and dignity of a million of it's citizens, we exercise amazing restrain.
Lest we come across as a nation of hasty village idiots, we need to wait and watch.

After all, all news dies in 2 months.

What I cannot fathom is why a news like this didn't cause so much stir to even warrant a revolution?
Why Dell and the local law enforcement agencies played this down for so long before the media raised hell?
Why isn't Dell doing or appear to be punishing the culprit more severely so as to set a precedent?
Why do we consistently appear to be shooting ourselves in the leg when we could so easily redeem ourselves as a nation of the smartest and most enterprising Asians?

Back when I was working as a lowly agent, 9 years ago, I remember my Clients used to entrust me with their Credit Card details almost with the same innocence of a 3 year old. I had to take the details down so that I could help them make purchases online. I could have misused them, but never did. I never felt the temptation to own something I didn't work (hard) for. Never had the glib intentions to con a person who trusted me with so much. I won't call myself Mother Theresa but I somehow never had the intellect to steal.

But like water that follows gravity, we always forget to learn the good lessons of our collective bad judgments. The media will pick another headline, the Victim becomes another statistic and India like a rickety yellow school bus will move on in its own momentum.

While we are known to be a resilient bunch of people, we must strive to be a smart and sensitive citizens of a resurgent planet.
We must learn to be more conscious of the values that we as a civilization espoused while the West were still a bunch of unruly gun totting semi naked natives.

Wake up, India. Its time to go to work!
Related Posts Plugin for WordPress, Blogger...